Maria Eagle MP


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Stopping the Universal Credit Shambles

I am one of 123 MPs of different parties to have signed a letter to David Gauke, Secretary of State for Work & Pensions, to urgently call on him to delay the planned roll out of Universal Credit to 55 new areas a month from next week, to avoid hardship and increased debt for millions of families.

The system for claiming Universal Credit is a shambles, even with only 5 new areas a month. According to the government’s own figures, almost a quarter of claimants wait longer than 6 weeks for their payment. Some families wait 12 weeks or more, pushing many into rent arrears or a spiral of debt that is almost impossible to get out of, as their income under Universal Credit is too low to pay off the loan.

David Gauke must now do the decent thing and delay next week’s planned 11-fold expansion until Universal Credit systems are working properly. If he doesn’t, then hundreds of thousands more families each month will have to suffer weeks with no money, causing them long-term financial problems.

It would be a huge injustice for so many families to suffer simply because the government will not admit they still can’t get Universal Credit working properly.

The letter points out that less than 40% of claimants register successfully with the government’s compulsory online portal, and that the phone ‘helpline’ is simply an automatic message, directing claimants to the website, so they can’t find out what is happening with their claim.

Citizens Advice has already called on the government to delay the programme in light of the evidence from the people they help, of whom over half had to borrow money whilst waiting for their first Universal Credit payment.

Councils and Landlords’ organisations have also called for the roll-out to be delayed as over half of recipients of Universal Credit are in rent arrears. Many tenants are in danger of eviction and some landlords now refuse tenants who are on Universal Credit, making housing problems worse.

It is clear that not enough planning or thought has gone into the Universal Credit roll-out. The Government must now slow down and get a grip on this situation before anyone else suffers as a result. 

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